COURSE OUTLINE AND TIMEFRAME

UNIT TITLE : APPLY QUALITY STANDARDS

UNIT CODE : 506315202

UNIT DESCRIPTOR : This unit covers the knowledge, skills, attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements.

ELEMENTS PERFORMANCE CRITERIA
Italicized terms are elaborated in the Range of Variables
1. Assess quality of received materials 1.1. Work instruction is obtained and work is carried out in accordance with standard operating procedures.
1.2. Received -- -materials are checked against workplace standards and specifications.
1.3. Faulty materials related to work are identified and isolated.
1.4. Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures.
1.5. Faulty materials are replaced in accordance with workplace procedures.
2. Assess own work 2.1. Documentation relative to quality within the company is identified and used.
2.2. Completed work is checked against workplace standards relevant to the task undertaken.
2.3. Errors are identified and isolated.
2.4. Information on the quality and other indicators of production performance are recorded in accordance with workplace procedures.
2.5. In cases of deviations from specific quality standards, causes are documented and reported in accordance with the workplace’ s standards operating procedures.
3. Engage in quality improvement 3.1. Process improvement procedures are participated in relative to workplace assignment.
3.2. Work is carried out in accordance with process improvement procedures.
3.3. Performance of operation or quality of product of service to ensure customer satisfaction is monitored.



RANGE OF VARIABLES

VARIABLE RANGE
1 Materials 1.1 Materials may include but not limited to:
1.1.1. Manuals
1.1.2. Job orders
1.1.3. Instructional videos
2 Faults 2.1 Faults may include but not limited to:
2.1.1. Materials not to specification
2.1.2. Materials contain incorrect/outdated information
2.1.3. Hardware defects
2.1.4. Materials that do not conform with any regulatory agencies
3 Documentation 3.1 Organization work procedures
3.2 Manufacturer’s instruction manual
3.3 Customer requirements
3.4 Forms
4 Errors 4.1 Errors may be related but not limited to the following:
4.1.1. Deviation from the requirements of the Client
4.1.2. Deviation from the requirement of the organization
5 Quality standards
5.1 Quality standards may be related but not limited to the following:
5.1.1. Materials
5.1.2. Hardware
5.1.3. Final product
5.1.4. Production processes
5.1.5. Customer service
6 Customer 6.1 Co-worker
6.2 Supplier/Vendor
6.3 Client
6.4 Organization receiving the product or service




EVIDENCE GUIDE

1 Critical aspect of competency Assessment must show that the candidate:
1.1 Carried out work in accordance with the company’s standard operating procedures
1.2 Performed task according to specifications
1.3 Reported defects detected in accordance with standard operating procedures
1.4 Carried out work in accordance with the process improvement procedures
2 Underpinning knowledge 2.1 Relevant production processes, materials and products
2.2 Characteristics of materials, software and hardware used in production processes
2.3 Quality checking procedures
2.4 Workplace procedures
2.5 Safety and environmental aspects of production processes
2.6 Fault identification and reporting
2.7 Quality improvement processes
3 Underpinning skills 3.1 Reading skills required to interpret work instruction
3.2 Communication skills needed to interpret and apply defined work procedures
3.3 Carry out work in accordance with OHS policies and procedures
3.4 Critical thinking
3.5 Solution providing and decision-making
4 Method of assessment The assessor must select two of the following to objectively evaluate the candidate:
4.1 Observation and oral questioning
4.2 Third party report
4.3 Portfolio
4.4 Practical demonstration
5 Resource implication Materials, software and hardware to be used in a real or simulated situation
6 Context of Assessment Assessment may be conducted in the workplace or in a simulated environment

tesda

tesda